Practice Management
Mr Greg Fairbairn (m)
Practice Manager
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Susan O’Brien (f)
Office Manager
Susan has been with the practice for more than 10 years, initially as a receptionist and then as our Office Manager. She has a great knowledge of Blairgowrie and is invaluable to the GPs. She also heads up our reception team and manages the day to day running of the practice, in conjunction with Greg, our Practice Manager.
Reception
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.