It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
To call the Surgery please call 01250 872033 you will be asked to select the reason for your call.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Here is a list of the different ways you can access our Clinical Team
‘On The Day’ Appointments
The practice operates a triage system and the Receptionist will ask you for brief details of your symptoms and your contact details to enable the Clinical Triage Team of GP’s and ANP’s to contact you as soon as they are available. They assess the seriousness of your condition and decide on the appropriate course of action e.g. urgent / routine house visit; urgent / routine appointment with a GP, ANP, or Nurse; prescription; advice etc. The Clinical Triage Team have access to urgent appointments that are not available to the Reception staff.
Non Urgent Future Appointments
We have a full selection of appointments for routine / on-going / and non- urgent matters. Including appointments before and after normal surgery hours which are ideal for those working and not able to easily get to the surgery during their working day. We endeavour to have an appointment available with the GP of your choice but you may have to wait longer for these appointments.
Additional information
Advanced Nurse Practitioners – Fiona Shaw and Gayle Mackenzie
Our ANP’s can diagnose, treat, prescribe medication, arrange medical Certificates, make referrals to hospital services and give advice.
ANP’s and GP’s make up our Clinical Triage Team, which deals with urgent / and ‘on the day’ appointments and home visit requests.
The receptionist asks for a brief description of your symptoms / reason for urgency or home visit, and your contact details to enable our Clinical Triage Team to call you back to discuss the issue and offer the most appropriate service. Please help us to help you by giving the Receptionist this information.
Practice Nurses – Angela Thorton, AnneMarie Wood and Michelle McKinnon
In a number of cases it might be worth considering an appointment with a practice nurse rather than a GP. Practice nurses are qualified to deal with many problems and you may be seen more quickly. For example, our nurses can take blood samples, check blood pressures, provide asthma and COPD checks, obtain cervical smears, assist with wound care and provide health information and support such as smoking cessation or weight loss advice.
Extended Hours Times
The doctors consult on a rota basis within the following times:
| Morning | Afternoon | |
| Monday | 17:30 – 18:20 | |
| Tuesday | 07:40 – 08:25 | 17:30 – 18:20 |
| Wednesday | ||
| Thursday | ||
| Friday |
Surgery Times
The doctors consult on a rota basis within the following times:
| Morning | Afternoon | |
| Monday | 08:30 – 11:00 | 15:00 – 18:00 |
| Tuesday | 08:30 – 11:00 | 15:00 – 18:00 |
| Wednesday | 08:30 – 11:00 | 15:00 – 18:00 |
| Thursday | 08:30 – 11:00 | 15:00 – 18:00 |
| Friday | 08:30 – 11:00 | 15:00 – 18:00 |
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.